Charges for Moving and/or Packing Services
I understand and agree that the total bill presented to me at the completion of the move is based on the actual number of hours it takes to drive, load, move and unload my possessions, multiplied by the hourly rate included on the quote.
Drive time is billed at a fixed rate determined in advance based on the estimated travel duration provided by Google Maps or Apple Maps. This rate will not change due to traffic conditions, delays, or unforeseen circumstances. The customer will not be charged additional fees for traffic or any stops made during transit.
I understand that this charge will include drive time from and back to ON DEMAND MOVING’s residing location.
Packing Service
I understand and agree that packing is based on the actual number of hours spent packing my possessions, multiplied by the hourly rate included on the quote
I understand and agree that this charge will include drive time at the moving service rate listed on the quote, from and back to ON DEMAND MOVING’s residing location.
Time, Minimums, and Extra Charges
We have a minimum charge of 1 hour for both moving and packing services. After that, we charge in ¼ hour increments, 5 minutes into the next quarter hour we round to the next full 15 minutes.
There is an extra charge on certain oversize or unique items, which include: Upright pianos, organs, safes, full size copiers, fireproof file cabinets, marble top tables, and slate top pool tables.
Estimates
Any estimate given by ON DEMAND MOVING for this move, prior to signing this agreement, has been made as carefully as possible, based on the information provided to us. The estimate was based on the information provided in the estimate details form.
Walkthrough Recording Consent
Customer authorizes On Demand Moving to make audio and/or video recordings during pre-move and post-move walkthroughs for the purpose of documenting the condition of the property and belongings, including pre-existing damage and the condition of the property upon completion of the move. Customer also authorizes On Demand Moving to use such recordings for business, advertising, promotional, and social media purposes.
Payment
Payment is due at completion of the move. Payment can be made by cash, debit, credit card, or check.
Damage Claims
If there is damage to any item, notify your Movers immediately. They will complete a Damage Report before they leave your site. If you discover damage after the move, the damage must be reported within 72 hours of your move. If we determine that the damage cannot be repaired, we reserve the right to either replace a damaged item or financially reimburse you accordingly. No damage claims will be honored until the charges for moving services have been paid in full, including any collection costs charged by a collection agent as described in Additional Costs below. The mechanical condition of appliances, electronics, furniture and other household items, cannot be established prior to a move, therefore unless there is exterior damage noted about the items or cartons, it is assumed that it is in working condition. ON DEMAND MOVING will not be liable for internal components unless physical damage indicated mishandling or carrier’s negligence.
Other Damages
ON DEMAND MOVING is only responsible for items in our immediate care, custody, and control. Therefore, we are not responsible for damage to items coming out of storage, items from your truck, items in transit from a load-only service we completed.
By selecting and signing the Minimal Reimbursement option, the customer agrees that it also serves as a Release of Liability for Stored, Previously Loaded, or Customer-Transported Items.
The Full Protection Plan does not cover:
Pre-existing scratches, dents, stains, cracks, loose parts, structural weakness, or other pre-existing damage;
Normal wear and tear, minor scuffing, or cosmetic imperfections that commonly occur during normal handling;
Damage caused by defective, unstable, previously repaired, or poorly constructed furniture;
Damage to particleboard, pressboard, laminate, ready-to-assemble, or similar furniture caused by normal disassembly, reassembly, or handling;
Internal mechanical or electrical failure of televisions, appliances, electronics, clocks, exercise equipment, or similar items when there is no visible evidence of external impact;
Contents of boxes packed by the Customer unless the outside of the box shows clear damage caused by On Demand Moving;
Items left inside drawers, cabinets, appliances, containers, or furniture;
Cash, jewelry, firearms, ammunition, medication, legal documents, financial records, photographs, collectibles, artwork, antiques, or other irreplaceable items unless specifically disclosed and accepted in writing;
Plants, food, liquids, hazardous materials, flammable materials, or prohibited items;
Damage caused by weather, temperature changes, insects, animals, road conditions, acts of nature, or circumstances outside the Company’s reasonable control;
Items moved against the recommendation of On Demand Moving or items that the Customer refuses to have properly padded, wrapped, packed, disassembled, or secured;
Appliances or equipment that were not properly disconnected, drained, stabilized, or prepared for transportation;
Items not included in the Customer’s inventory or disclosed to On Demand Moving before the move; or
Damage caused by the Customer, another moving company, a third party, or anyone who is not working under the direction of On Demand Moving.
This plan covers household goods only and does not increase coverage for damage to buildings, driveways, landscaping, walls, floors, doors, elevators, or other real property.
ON DEMAND MOVING Protection Plans
Full Protection Plan (Variable Charge Provided in Quote)
The maximum total liability under the Full Protection Plan is $2,500.00 per move.
Coverage is limited to $500.00 per individual item, unless the Customer identifies the item in writing before the move and On Demand Moving specifically accepts a higher declared value in writing.
Items valued at more than $500.00, or items valued at more than $100.00 per pound, must be disclosed to On Demand Moving before the move begins. Failure to disclose a high-value item may limit the Company’s responsibility for that item to $500.00.
The plan does not cover sentimental value, collectible value, lost profits, loss of use, inconvenience, or other indirect or consequential damages.
Minimal Reimbursement (No Charge)
I understand I will be reimbursed for lost or damaged goods at a value of 60 cents per pound. Weight of each article is based off of an estimate. This coverage is provided as required by the State of Michigan at no additional cost.
Release of Liability for Stored, Previously Loaded, or Customer-Transported Items (No Charge)
I understand that On Demand Moving cannot verify the condition, packing, loading, securing, handling, or transportation of items before the current service.
Therefore, On Demand Moving is not responsible for pre-existing, concealed, storage-related, shifting, or transit-related damage to items coming out of storage, items previously loaded or transported in a customer-provided truck, trailer, container, or vehicle, or items transported after a load-only service completed by On Demand Moving.
By selecting this option, I release On Demand Moving from liability for such damage. This release does not apply to new damage directly caused by On Demand Moving while handling the items during the current service.
Additional Costs
Your signature below confirms your understanding and agreement that if payment is not made within 5 days of the date of the move, the matter will be sent to a debt collection agency. Costs charged by the debt collection agency shall be added to the charge for moving services. The cost charged by the debt collection agency shall not exceed 30% of the charge for moving services. If the cost charged by the debt collection agency and added to the charge for moving services is determined by a court to exceed that allowable by law, the cost shall be the maximum allowable by law. You acknowledge and agree that we may recover costs and reasonable attorney fees from you or any collection, litigation or appeal to enforce this agreement if we obtain judgment against you.
